Customers obtain hosting services from you by subscribing to a hosting plan. You can manage these subscriptions here, as well as your own subscriptions you create to host your websites. To administer websites, mail or any other services provided with a subscription, go to the subscriber's Control Panel by clicking the link in the right column of the list.
Managing Subscriptions
In Panel, you can do the following with existing subscriptions belonging to your customers and yourself:
- Change hosting settings of a subscription.
That is, the IP address on which the subscription's websites are hosted, and credentials of system user account linked with the subscription (used to manage files and folders of websites within the subscription, and to access the server via SSH or Remote Desktop). To change a subscription's hosting settings, go to Subscriptions > subscription's name, and click Change Hosting Settings. - Transfer one or several subscriptions to another user.
This means that you change owner of subscriptions, or, in other words, reassign subscriptions to another user: another customer or yourself. In this case, the subscriptions are automatically unbound from their plans and become custom. To transfer one or several subscriptions to another user, go to Subscriptions, select the corresponding checkboxes and click Change Subscriber. - Suspend subscriptions.
Websites, FTP and mail services of suspended subscriptions are no longer accessible to the Internet users. Suspending a subscription manually may be useful in cases when a website hosted within the subscription gets attacked or the subscriber does not pay for the services.
To suspend one or several subscriptions, go to Subscriptions, select the corresponding checkboxes and click Suspend. - Activate suspended subscriptions.
Once a subscription is activated, all the services provided with it resume operation. Activation is only useful for subscriptions that were suspended manually: if you activate a subscription that was expired, Panel will automatically suspend it again on the next day. To make an expired subscription active, renew it as described below.
To activate one or several subscriptions, go to Subscriptions, select the corresponding checkboxes and click Activate. - Renew an expired subscription.
When a subscription's expiration date comes, Panel suspends it. In such cases, you should renew subscriptions manually.
To renew a subscription, go to Subscriptions > subscription's name, click Activate, and then set a new expiration date (it may be unlimited). Then apply the new settings by clicking Update & Lock.
Note: After this step, the system will not apply further changes of the plan settings to this subscription. If you try to sync this subscription with the plan, the subscription will expire again unless you set the Unlimited validity period for this plan. - Remove subscriptions.
To remove subscriptions, go to Subscriptions, select the corresponding checkboxes and click Remove.
