SmarterTrack is a robust support Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, Reporting, and Analytics software application through an elegant web interface. The Event-driven architecture available within SmarterTrack provides the flexibility to automate functions such as a Live Chat Invite System, dynamic SLA policies, and more through the use of Notifications and Actions.
To install SmarterTrack under your domain, Please follow the following steps :-
1) Login to Plesk 9.x control Panel.
2) Click on "Domains".
3) Click on Domain name under which you want to install this application.
4) Click on " Web Application" icon.
5) Click on "Install Web Application".
6) Enter SmarterTrack in the search box and clik on "Search".
7) Now click on "Install" to start the installation.
8) Accept the License Agreement and click on Next.
9) Please enter the required details with destination directory.
Note: Please make sure to define the destination directory correctly, like /folder-name, as auto installer shall overwrite if there exists any data. If you wish to install this application to the root of the domain, just mention the directory name as / and then click on "Install".
10) Click on "Install".
11) Now you should be able to access your application via "http://yourdomain.com/folder-name" please replace yourdomain.com with your actual domain and the folder-name with the folder mentioned by you at the time of installation.
